Privacy policy
Astra Studio AS is responsible for the personal data we process about you as a customer or visitor to astrastudio.no. This policy explains what we collect, why, and what rights you have.
What we collect
When you order: your name, address, email, phone number, order details and payment information. Card details are handled by our payment providers, and we never see your full card number.
When you contact us or book a showroom visit: your name, contact details and what you write to us, including any photos of your room.
When you sign up for our newsletter: your email address and whether you open our emails.
When you visit the website: technical information such as your device, browser and the pages you visit, collected with cookies.
Why we use it
To deliver your order and handle returns and complaints (to fulfil our agreement with you). To answer your questions and give advice (our legitimate interest in helping you). To send our newsletter (your consent, which you can withdraw at any time with the link in every email). To keep accounting records (a legal obligation under the Norwegian Bookkeeping Act). To keep the website secure and understand how it is used (our legitimate interest, and your consent where cookies require it).
Who we share it with
We only share what is needed to deliver your order and run the shop:
Shopify, which runs our online shop and checkout. Our payment providers. The courier that delivers your order, such as DHL, FedEx or UPS. Our workshop in Italy, which needs your name, address and phone number to send the chandelier. Our accountant. We do not sell your personal data.
Some of these companies process data outside the EU and EEA, for example Shopify in Canada and the USA. They do so under the safeguards required by the GDPR, such as the EU's standard contractual clauses.
How long we keep it
Order and accounting information is kept for five years after the end of the financial year, as the Bookkeeping Act requires. Emails and other enquiries are deleted when they are no longer needed, normally within two years. Newsletter data is kept until you unsubscribe.
Cookies
We use cookies that are needed for the shop and checkout to work. With your consent, we also use cookies for statistics and marketing. You can choose which cookies you accept in the cookie banner, and change your choice at any time.
Your rights
You have the right to see the data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. Data we must keep by law, such as accounting records, will not be deleted before the time is up. To use your rights, write to info@astrastudio.no, and we will reply within 30 days.
Complaints
If you think we process your data in breach of the rules, please contact us first. You can also complain to the Norwegian Data Protection Authority (Datatilsynet), or to the data protection authority in your own country.
Changes
We may update this policy. The latest version is always available here.
Contact information
Astra Studio AS
Riddervolds gate 10B
0258 Oslo
Norway
Email: info@astrastudio.no
Org. no. 933 336 816