SHIPPING & DELIVERY
FREE DELIVERY TO NORWAY, THE EU, THE UK AND THE REST OF EUROPE
Every chandelier is made to order and reaches you 2 to 4 weeks after you order. During sales and other busy periods, please allow a little longer.
We ship from Italy with an express courier, such as DHL Express, FedEx or UPS. Every shipment is fully insured, and you get a tracking number when your chandelier is on its way.
We also deliver to the USA, Canada, Australia, New Zealand, Mexico and Central and South America. There, delivery is charged by weight, from 3,900 kr, and the price is shown at checkout before you pay.
If anything arrives broken, send us a photo within 30 days of delivery, and we will replace it at no cost.
VAT AND DUTIES
For delivery to Norway and the EU, the price includes VAT and duties, so there is nothing more to pay on delivery.
For the UK and all other countries outside Norway and the EU, import VAT and duties are charged by the local authorities and paid by the customer on delivery.
ORDER CANCELLATION
We may cancel an order if there is a clear error in the price or description, or if we suspect fraud. If we cancel, we refund the full amount.
RETURNS & EXCHANGES
You can return your chandelier within 14 days of receiving it, without giving a reason. Write to info@astrastudio.no within the 14 days and tell us that you want to return it.
You pay for the return shipment, which usually costs around 10% of the price of the chandelier, since it has to go with a courier. The chandelier must come back in the same condition as it arrived, carefully packed, with all its parts. We will give you the return address. We refund the purchase price within 14 days of your return request, and may wait until we have received the chandelier.
Special orders made to your own specifications, such as a custom glass colour or wiring for another country, cannot be returned.