Terms of service

These terms apply to purchases from Astra Studio at astrastudio.no. Please read them before you order. If you are a consumer, your rights under the consumer laws of your country apply in addition to these terms, and nothing in them limits those rights.

1. Who we are

Astra Studio AS, Riddervolds gate 10B, 0258 Oslo, Norway. Org. no. 933 336 816. Email: info@astrastudio.no.

2. The products

Our chandeliers, ceiling lights and wall sconces are new, made to order and handmade near Venice, in the Murano glassmaking tradition. Because the glass is made by hand, small variations in colour and form, tiny air bubbles and small marks are part of the character and are not faults. Product photos may differ slightly from the chandelier you receive, as glass changes with the light.

3. Prices and payment

Prices are shown in your local currency. For delivery to Norway and the EU, prices include VAT and duties. For the UK and other countries outside Norway and the EU, import VAT and duties are paid by the customer on delivery. Payment is taken when you place your order, with the payment methods shown at checkout.

4. Your order

The agreement is made when we confirm your order by email. We may cancel an order if a product is not available, if there is a clear error in the price or description, or if we suspect fraud. If we cancel, we refund the full amount.

5. Delivery

Every chandelier is made to order, and delivery normally takes 2 to 4 weeks. Delivery is free to Norway, the EU, the UK and the rest of Europe. Delivery to other countries is charged by weight and shown at checkout. The risk for the goods passes to you when you, or someone you have chosen, receive them. See our shipping policy for details.

6. Right of withdrawal

You can withdraw from the purchase within 14 days of receiving the goods, without giving a reason. You pay for the return shipment, which usually costs around 10% of the price of the chandelier. Chandeliers made to your own specifications cannot be returned. See our returns policy for how it works and for the withdrawal form.

7. Damage in transit

All shipments are insured. If anything arrives broken, send us a photo within 30 days of delivery, and we will replace it at no cost.

8. Faults and complaints

If there is a fault with the product, contact us. You have the rights given by the consumer law in your country. For customers in Norway, you can complain for up to two years after delivery, or five years for parts that are meant to last considerably longer.

9. Installation

Chandeliers must be mounted and connected by a qualified electrician. In Norway, lights must be connected by a registered electrician. We are not responsible for damage caused by incorrect installation or by a ceiling fixing that cannot carry the weight.

10. Personal data

We process your personal data as described in our privacy policy.

11. Disputes

Contact us first, and we will try to find a good solution. If we do not agree, consumers in Norway can bring the case to Forbrukerrådet. Consumers in the EU can contact the European Consumer Centre in their country. These terms are governed by Norwegian law, but if you are a consumer living in another country, you keep the protection of the mandatory rules of that country.

Contact information

Astra Studio AS
Riddervolds gate 10B
0258 Oslo
Norway

Email: info@astrastudio.no
Org. no. 933 336 816