Refund policy

14-day returns

You can return your chandelier within 14 days of receiving it, without giving a reason. This is your statutory right of withdrawal. To return it, write to info@astrastudio.no within the 14 days and tell us that you want to return it. A short, clear message is enough, or you can use the withdrawal form at the bottom of this page.

Returning the chandelier

Send the chandelier back within 14 days of telling us that you want to return it. We will give you the return address, which is normally the workshop in Italy where it was made.

You pay for the return shipment, and you are responsible for it until it reaches us. A chandelier cannot be sent by regular post, so it needs to go with a courier. We recommend an insured service with tracking.

What a return costs

Return shipping with an insured courier usually costs around 10% of the price of the chandelier. For a chandelier of 25,000 kr, that is about 2,500 kr. The exact cost depends on the size of the boxes and where you send from. Ask us, and we will help you find a courier.

The chandelier must come back in the same condition as it arrived, with all glasses, the frame, the chain and other parts, carefully packed. The original packaging is the safest. You may unpack and look at the chandelier, as you could in a shop. If it has been handled more than that, for example mounted and used, or comes back damaged, we may deduct an amount that matches the loss in value.

Refund

We refund the purchase price, including standard delivery, within 14 days of receiving your return request, using the payment method you used. We may wait with the refund until we have received the chandelier back. There is no fee for the refund.

Special orders

Chandeliers made to your own specifications cannot be returned. This includes a custom glass colour, wiring for another country, and other changes outside the options on the product page. The standard choices on the product page, such as the frame finish and tube length, can be returned as normal.

Damage in transit

If anything arrives broken, send us a photo within 30 days of delivery, and we will replace it at no cost. This does not affect your right to return the chandelier.

Faults

Some things are natural characteristics of handmade glass and hanging glasses, not faults: small variations in colour and form, tiny air bubbles, small marks around the hole where a glass hangs, and a soft clinking sound when glasses touch because the air moves.

If there is a fault with your chandelier, contact us. Your rights as a consumer apply. For customers in Norway, that means you can complain about faults for up to two years after delivery, or five years for parts that are meant to last considerably longer.

Withdrawal form

Copy the text below into an email to info@astrastudio.no, fill it in and send it within 14 days of receiving your chandelier.

To Astra Studio AS, Riddervolds gate 10B, 0258 Oslo, Norway, info@astrastudio.no:
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product:
Order number:
Ordered on / received on:
Name:
Address:
Date:

Questions? Write to info@astrastudio.no.

Contact information

Astra Studio AS
Riddervolds gate 10B
0258 Oslo
Norway

Email: info@astrastudio.no
Org. no. 933 336 816