Shipping policy

Delivery time

Every chandelier is made to order. It normally takes 2 to 4 weeks from order to delivery. During sales and other busy periods, please allow a little longer. The factory closes for a few weeks in late summer, and we show this on the product page when it applies.

Where we deliver and what it costs

Delivery is free to Norway, the EU, the UK and the rest of Europe.

We also deliver to the USA, Canada, Australia, New Zealand, Mexico and Central and South America. To these countries, delivery is charged by the weight of your order, from 3,900 kr, and the price is shown at checkout before you pay. If your country is not available at checkout, write to us and we will find a solution.

VAT and duties

For delivery to Norway and the EU, the price includes VAT and duties, so there is nothing more to pay on delivery. For the UK and all other countries outside Norway and the EU, import VAT and duties are charged by the local authorities and paid by the customer on delivery.

If an order is refused or not collected because import charges are not paid, we deduct the actual costs of shipping it out and back from the refund, as invoiced by the courier.

How we ship

We send your chandelier from Italy with an express courier, such as DHL Express, FedEx or UPS. Every shipment is fully insured, and you get a tracking number when your chandelier is on its way. Larger models are delivered with the frame and the glasses packed separately.

For the USA and Canada, we can fit lampholders for the North American electrical system. Let us know when you order.

When it arrives

Please check the boxes when they arrive. If a box is visibly damaged, ask the driver to note it if you can, and take photos. If anything is broken, send us a photo within 30 days of delivery, and we will replace it at no cost.

Delays

Customs, weather or the courier can sometimes cause delays that are outside our control. If your delivery is delayed, we will keep you informed.

Returns

Read how returns work in our returns policy.

Questions? Write to info@astrastudio.no.

Contact information

Astra Studio AS
Riddervolds gate 10B
0258 Oslo
Norway

Email: info@astrastudio.no
Org. no. 933 336 816